People'z Choice Cleaning Services

Terms of Service

Effective [DATE]

These terms apply when you request a quote, book a cleaning, or pay People'z Choice Cleaning Services ("we", "us"). By confirming a booking, you agree to them. Questions? Call or text (941) 301-1181 or email info@peoplezchoice.com.

1. Quotes and pricing

The price shown by our online estimator is a starting rate, not a final price.
Every appointment has a $200 minimum service charge.
We review each request and send you a priced quote. Your final price is confirmed with you before we start, and you aren't committed until you confirm it.
Prices depend on the property's size, condition, number of rooms and bathrooms, pets, the level of cleaning needed, and the add-ons you choose.
If the property is very different from what was described when we arrive, we'll talk to you before doing extra work. [OWNER: e.g. "We'll agree a new price with you on the spot, or reschedule."]

2. Booking and arrival

Your cleaning is booked once you confirm the quote. If you chose to pay now, it's booked once your payment goes through.
We arrive within the two-hour arrival window you've booked. Traffic or a previous job can occasionally delay us. If we're running late, we'll let you know.
If bad weather, an emergency or illness means we can't come, we'll contact you as soon as we can to reschedule. Anything you've paid for that visit will be moved to the new date or refunded, whichever you prefer.

3. Recurring cleanings

If you choose a regular schedule (weekly, every two weeks, monthly and so on), each visit is scheduled and billed separately. You can change the schedule or stop it at any time by contacting us. [OWNER: any notice needed to stop a schedule?]

4. Payment

When you confirm your quote, you choose to pay now online, or pay after the cleaning.
Online payments are taken by card through Square's secure checkout. We also accept [OWNER: confirm: cash, check, Zelle].
If anything is still owed after your cleaning, we send you an invoice, due 7 days later. You can view, pay or print it in your account. We send a reminder the day before it's due, and another 3 days after.
If the price of a booked cleaning changes, we cancel the old invoice and send a new one. Anything you've already paid carries over to the new invoice.
[OWNER: any late fee on overdue invoices? If none, delete this line.]

5. Cancelling or rescheduling

More than 24 hours before your arrival window: if you haven't paid yet, you can cancel in your account. Otherwise, call, text or email us. There's no charge.
Less than 24 hours before: please call or text (941) 301-1181. [OWNER: late-cancellation fee, e.g. "$__ or __% of the price", or "no charge"]
If we can't get in when we arrive (no one home, wrong code, no key): [OWNER: lockout fee, e.g. "we may charge $__"]
To reschedule, contact us and we'll find a new time.

6. Refunds

If you cancel more than 24 hours ahead, or we cancel, you get a full refund of anything you've paid for that visit.
Card payments are refunded to the card you paid with. Your bank may take a few business days to show the refund. [OWNER: how cash, check and Zelle payments are refunded]
If you're unhappy with a cleaning, we'll come back and re-clean first (see section 7). [OWNER: when a partial or full refund is given instead]

7. Satisfaction guarantee

If something isn't right, tell us within [OWNER: e.g. 24 hours] of your cleaning. Photos help. We'll come back and re-clean the areas you weren't happy with, at no charge. The guarantee covers areas and items included in the service you booked. [OWNER: anything it doesn't cover, e.g. stains or damage that existed before the cleaning]

8. Your home, access and pets

Please make sure we can get in at the booked time: be home, or give us entry instructions, a code or a key. [OWNER: how keys are kept and returned]
Please tell us about pets and keep any that might be anxious or aggressive secured while we work.
We need running water and electricity to clean.
Please put away cash, jewelry, valuables and fragile keepsakes before we arrive.
For our team's safety, we don't handle [OWNER: e.g. biohazards, bodily fluids, mold remediation, pest infestations, or work above a step-ladder's height]. If conditions are unsafe, we may stop the cleaning. [OWNER: what's charged if that happens]

9. Damage

We take care with your home. If something is damaged during a cleaning, tell us within [OWNER: e.g. 48 hours] and we'll work with you to repair or replace it, or reimburse its reasonable value. We're not responsible for normal wear, damage that was already there, items that weren't secure or were already broken, or damage caused by following your instructions. [OWNER: any limit, e.g. items over $__ in value must be pointed out beforehand]

10. Before and after photos

We may photograph the areas we clean, before and after, to document our work. These photos are private. See our Privacy Policy for how they're kept and used.

11. Our cleaners

[OWNER: optional. Many cleaning companies ask customers not to hire their cleaners directly for a period of time. Keep this section with your wording, or delete it.]

12. Liability

To the extent the law allows, our total responsibility for any claim about a cleaning is limited to the amount you paid for that cleaning. Damage to property is handled under section 9. We're not responsible for indirect losses. [LAWYER: review this section]

13. Florida law

These terms are governed by the laws of the State of Florida. Any dispute will be handled in the courts of [OWNER: county, e.g. Manatee] County, Florida.

14. Changes to these terms

We may update these terms from time to time. The version shown here when you confirm a booking is the one that applies to it.

Contact us

People'z Choice Cleaning Services
[OWNER: mailing address]
Call or text (941) 301-1181
info@peoplezchoice.com